Ascio operates entirely through a reseller channel and does not accept or take orders unless through a contracted reseller. We collect the personal data from our resellers. References to personal data include all personal data provided by our resellers, regardless of how they provide such personal data.
1. What is Personal data?
We may refer to your personal data as your information and may sometimes collectively refer to handling, collecting, protecting and storing your personal data as “processing” such personal data.
This Privacy Statement applies to personal data submitted to, or collected by us through this website and Ascio’s various service applications.
4. What information we collect, and why
The information we collect from you may include the following: your name, gender, date of birth, home, and work contact details such as business title, email address, IP address, telephone number, country in which you reside, payment information, purchase history, and your reviews and opinions about our products and services.
Some Ascio services may require additional information which we will inform you of when we request such information.
5. How we collect your information
5.1 Information provided by you
If you use this website or its various applications, you may be required to provide the following information as part of registration: first name, last name, company name, title, address, city, state, zip, telephone, email address, preferred method of contact (email, phone, postal), account number, service and product interest information, and intended use of services or products. In addition, you may choose to provide additional information relating to yourself or your companies to take advantage of different services available on this website.
We generally do not require you to provide sensitive personal data, such as that which reveals race, ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or information that concerns health or sex life.
5.2. Log files
We also periodically gather certain information automatically and store it in log files. This information includes browser type, Internet service provider, referring/exit pages, operating system, date/time stamp, and click-stream data.
5.3. Information we collect about you
Like most websites, we use “cookies” to help us make our site – and the way you use it – better. Cookies mean that a website will remember you. They’re small text files that sites transfer to your computer (or phone / tablet). They improve website use and speed – for example by automatically filling your name and address in text fields. There are more details in our section on Cookies policy below.
In addition, with regard to each of your visits to our site we will automatically collect certain information e.g. your IP address used to connect your computer to the Internet.
5.4. Children’s information
We do not knowingly collect information from children under the age of 18 and we do not target our websites to children under 18. If we determine that an individual under the age of 18 has submitted information to this site, we delete that information.
6. How we use your information
We may use the personal data we collect:
- to provide you with information, goods, or services which you have requested;
- to contact you in connection with support-related activities;
- to contact you in the event that we have announcements regarding this website or the applications within this website;
- to fulfill any other purpose for which you provided it;
- for billing and collection purposes;
- to analyze the use of our websites;
- in any other way we may describe when you provide the data; and/ or
- for any other purpose with your consent
We may also use your personal data to contact you about our own goods and services that may be of interest to you. If you do not want us to use your information in this way, or any of the ways described above, please (i) contact us at the address below, (ii) check the relevant box or ensure the relevant box is checked on the form on which we collect your personal data for this purpose, or (iii) follow the unsubscribe instructions in the email or other communication you have received.
6.1. Log files
Log files give us a general picture of who is visiting our website and which pages are viewed most often. Log files are collected mainly for research purposes to see what pages, services and information are of greatest interest to current and potential clients.
7. Legal grounds for using your personal information
The law permits us to process your personal data in the way that it does because the processing is:
- necessary for the purposes of the legitimate interests that we pursue, which are to run and administer our business, to discharge our legal obligations to store and disclose information where necessary and to evaluate, develop and improve our services and market new and improved services; and/or
- necessary for the performance of our contract [to provide you with products you have purchased or services you have ordered]; and/or
- necessary in order to comply with a legal obligation to which we are subject.
8. Disclosure and transfer of your information
8.1. Ascio affiliates and service providers
We may disclose your personal data on a need-to-know basis to any member of our company.
Some affiliates of Ascio have their own websites with their own unique privacy policies, tailored to the services they provide. We encourage you to read those privacy policies carefully when you visit those affiliated sites.
From time to time, we may engage our affiliated entities or other carefully selected third parties to provide services on our behalf, in particular to collect, process, and use your personal data as required to provide services to you. We may disclose your information to such service providers in compliance with applicable data protection law, and provided that they agree to use your information only for the purposes of providing the services. We will not disclose your personal data to a third party data controller without complying with the Privacy Shield Principles including those relating to notice and choice unless otherwise required by law.
When using third-party vendors or agents to which Ascio intends to transfer personal data, Ascio shall perform adequate due diligence to help ensure the security of such information, including ensuring that such third party has entered into a written agreement with Ascio requiring the third party to provide at least the same level of privacy protection as Ascio agrees to. Here is a list of the third party services that Ascio uses:
- Amazon Connect
- American Express
- DENIC Data Escrow Services
- Facebook Ads
- Google Ads
- Google Analytics
- Google Workspace
- Iron Mountain Data Escrow Services
- LinkedIn Ads
- Sage (Intacct)
8.2. Transfers overseas
The personal data we receive will be held on our computers and systems in Denmark and may be accessed by or given to our staff, one of our affiliates or carefully selected suppliers working in the United States or otherwise outside the European Economic Area.
Where recipients are outside the EEA, we ensure that the recipient provides an adequate level of protection for your personal data or the transfer is otherwise permitted under applicable Data Protection Legislation, by methods including using standard contractual clauses or by relying on a relevant adequacy decision by the European Commission.
9. Opting Out
Where required by Data Protection Legislation, you will be given a choice when you provide us with your personal information to opt into certain uses we may intend to make of that information, such as sending you our newsletter, information or offers containing updated information about us, our goods, services and promotions. You may also be asked if you would like to receive marketing from third party organisations. You will be able to indicate your consent to each specific proposed use by checking the relevant box to opt in. We will not send you direct marketing, or pass your details to third parties for the purpose of them sending you direct marketing, without your consent.
You also have the option of “unsubscribing” from our mailing list for newsletters, alerts and updates at any time, thereby disabling any further such e-mail communication from being sent to you.
Details of how to unsubscribe will be included on each electronic mailing we send you. Alternatively, just send an email to [email protected] with “URGENT – UNSUBSCRIBE REQUEST” in the subject line and the email address that you wish to be removed within the email.
We will action any opt out request from You without delay, and in any event within one month.
10. Website links to other sites
For your convenience, our website may contain links to websites that are owned or operated by third parties not affiliated with Ascio. We can make no promises or guarantees regarding personal data collection or privacy practices on websites that are not owned or operated by Ascio. We strongly suggest that you review each such third parties’ privacy policies before providing any personal data to them. These other sites may send their own cookies to users, collect data, or solicit personal data. You should contact these entities directly if you have any questions about their use of the information that they collect.
11. Steps we take to ensure your privacy
The security of your personal data is important to us. We use generally accepted, industry standard tools and techniques to protect your personal data against unauthorized disclosure. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security.
11.1. Perimeter security
We use firewalls to secure the perimeter of our information network and monitor our systems regularly.
11.2. Data security
An authentication and authorization mechanism based on user identification (ID) and password is used to restrict access to information on Ascio’s websites. Each authenticated user only has access to the information that he or she is authorized to use. We use physical, administrative, and technical procedures to limit access to personal information.
11.3. Transaction security
All personal data exchanged between our servers and your web browser is encrypted using Secure Sockets Layer.
12. Social engineering (our employees)
All of our employees are made aware of and reminded of our Confidentiality of Client Information Policy regularly, and must acknowledge that they have received and read it.
13 Steps you can take to ensure your privacy
Remember that you play a vital role in ensuring the security of your information on this website and the applications within. Here are a few steps you can take to maintain the privacy of your information:
13.1. Managing your personal data
Registration for access to this website requires that you provide personal data (including name, company name, company address, including city, state, country, zip code, company email address, and company phone number). It is your responsibility to make sure this information is accurate and current. If your personal data changes, you should update it by logging into the site and visiting the account detail page or by contacting us using the contact details above. If you require assistance to update this information, you may contact our Partner Service staff from 9:00 a.m. to 5:00 p.m. CEST, Monday through Friday, at: +45 33 88 61 00.
13.2. Safeguard passwords
You should take the necessary precautions to safeguard your user ID and password to prevent unauthorized access to your personal data stored on this website and the applications within. If you feel that your user ID and password have been compromised, access our website and reset your password or contact our Partner Service staff from 9:00 a.m. to 5:00 p.m. CEST, Monday through Friday, at: +45 33 88 61 00. Your password will be reset and emailed to you at the address maintained on record.
13.3. Erase temporary files
Any information you entered during your session may be temporarily stored in the memory storage area of your computer. Closing the browser will erase this information if you have your browser set to automatically erase temporary files when it is closed.
13.4. Use of a firewall
Consider using a firewall to help prevent unauthorized access to your network or personal computer, especially if you are using a DSL or cable modem to access the Internet.
14. Your rights in relation to your personal information
At any time, you have the right:
- to be informed about the processing of your personal data (i.e. for what purposes, what types, to what recipients it is disclosed, storage periods, any third party sources from it was obtained, confirmation of whether we undertake automated decision-making, including profiling, and the logic, significance and envisaged consequences);
- to request access to or a copy of any personal data which we hold about you;
- to rectification of your personal data, if you consider that it is inaccurate;
- to ask us to delete your personal data, if you consider that we do not have the right to hold it;
- to withdraw consent to our processing of your personal data (to the extent such processing is based on previously obtained consent);
- to ask us to stop or start sending you marketing messages (e.g. our newsletter) at any time by using the below contact details;
- to restrict processing of your personal data;
- to data portability (moving some of your personal data elsewhere) in certain circumstances;
- to object to your personal data being processed in certain circumstances; and
- to not to be subject to a decision based on automated processing and to have safeguards put in place if you are being profiled based on your personal data.
Individuals wishing to access their personal information must do so in writing by contacting Ascio directly at [email protected]. Ascio will endeavour to respond within a reasonable period and in any event within one month in compliance with Data Protection Legislation. We will comply with our legal obligations as regards your rights as a data subject.
If you wish to exercise any of the other rights detailed above please contact us at [email protected].
We will correct any incorrect or incomplete information and will stop processing your personal data, or erase it, where there is no legal reason for us to continue to hold or use that information.
We aim to ensure that the information we hold about you is accurate at all times. To assist us in ensuring that your information is up to date, do let us know if any of your personal details change.
If you wish to exercise any of the other rights detailed above please contact us at [email protected] or if you require additional assistance you may contact Partner Service staff from 9:00 a.m. to 5:00 p.m. CEST, Monday through Friday, at: +45 33 88 61 00.
Ascio users who report suspected or known security events that may jeopardize the confidentiality, integrity, or availability of Ascio information, information systems, or information processing facilities shall not be retaliated against, intimidated, or otherwise prevented or harassed for making such a report.
14.1. Suspected or known security events
Ascio users who report suspected or known security events that may jeopardize the confidentiality, integrity, or availability of Ascio information, information systems, and/or information processing facilities shall not be retaliated against, intimidated, or otherwise prevented or harassed for making such a report.
15. How long we keep your information
We will only keep the information we collect about you for as long as required for the purposes set out above or as required to comply with any legal obligations to which we are subject. This will involve us regularly reviewing our files to check that information is accurate, up-to-date and still required.
We may send you direct marketing communications, and retain your contact information necessary for this purpose, (provided that you have consented to receiving them) for as long as you do not unsubscribe from receiving the same from us.
16. Contact details and independent recourse mechanism
Any questions, complaints, access requests, and any other issues should be directed first to Ascio directly at [email protected].
If your complaint is not satisfactorily addressed, and your inquiry or complaint involves human resource data transferred from the EU in the context of the employment relationship, you may have your complaint considered by an independent recourse mechanism: for EU/EEA Data Subjects, a panel established by the EU data protection authorities (“DPA”), and for Swiss Data Subjects, the Swiss Federal Data Protection and Information Commissioner (“FDPIC”). To do so, you should contact the state or national data protection or labor authority in your jurisdiction (e.g. the ICO in the UK). Ascio agrees to cooperate with the relevant national DPAs and to comply with the decisions of the DPA Panel and the FDPIC.
17. Controller and local representatives
Last Updated: 24 May 2018