Response to COVID-19
The health and safety of our Customers, Partners, and Employees are of the highest priority to the entire Ascio family. With the heightened concerns about the spread of the COVID-19 virus (aka Coronavirus) and the unpredictable nature of the virus, we have taken precautionary steps to reduce the spread of the illness across our offices globally.
We want to assure you, that we are fully prepared to continue providing uninterrupted services and that your services continue to receive the corresponding attention from our team of engineers around the clock.
We have requested that our staff work from home wherever possible. Even with our work from home policy in effect, the Ascio team is always available for remote meetings, and there will be no change to our business and technical partner support hours.We continue to keep a close eye on the recommendations of the Centers for Disease Control (CDC) and the World Health Organization (WHO) as it pertains to the latest developments on COVID-19. In following their guidelines, Ascio is taking the following additional measures to reduce the likelihood of impact:
- Extended remote and distributed workforce - you have the same access to your account or partner service teams for assistance.
- Business continuity measures in place and contingency staff are at the ready.
- Implementation of travel guidelines and remote work options for our employees.
- In the event that the situation worsens, Ascio has a comprehensive pandemic disaster response plan in place to ensure business continuity.
We are doing everything in our control to ensure your critical services are fully operational and safe while you focus on keeping your employee base and their respective family members healthy. Please note that manual orders may be delayed if registries aren't prepared as Ascio or systems don't work as usual.
As always, the Ascio Support team will be there to provide help whenever it is needed. Contact our partner support team by calling tel: +45 33 88 61 00 or using our partner portal.
Stay safe out there, we’re in this together!
All the best, your Ascio Team.