Our New Website is here!
Over the past few months we have been working on creating a new website, and now we are delighted to announce that the site is officially launched! With a fresh new look and improved navigation, we hope to be able to allow you to find the information you need more quickly and easy. On top of some the old features, such as availability check, partner portal login, brochure material, we have a number of new functions to add value to the Ascio site. At a glance, some of the new features are:
- Ascio twitter feed
- Additional product/services information – DPML, TMCH extended service
- Promotions section – find out quickly what TLD promotions we have
- More video content
- Social media feeds, making it easier to share content
Over the coming months we will continue to update the site, including for different languages, further video content, and new products and services. In the meantime, we would really welcome your comments both positive and negative, so please email [email protected] with your thoughts. The website has been designed using the latest technology and browser so if you are having trouble viewing the website with your pc or notice any links not working please do get in touch to let us know.
One connection – Watch our new video here!!
Net Promoter Score (NPS) – Ascio Implementation
In the coming days we will be starting to send out NPS surveys to our partners. Never heard of it? Already acquainted with it? Well here is a short summary… Created by Fred Reichheld, the survey is based on asking one simple question, ” On a scale of 0-10, how likely would you be to recommend Ascio to a friend or colleague ?”. From which you can establish who is happy or unhappy with your service. It is in essence it is a very simple method for capturing customer feedback and acting on it.
At Ascio we pride ourselves on our customer service, but as with many things, there is always room for improvement. To take our service to the next level, we want to reach out to our partners and find out more about what they like and what they feel we can do better. Thus, to do so, we have decided to use NPS as a way of reaching out and improving our performance for our partners. So if you are already a partner of Ascio, then expect to hear from us in the very near future.